Shipping + Returns
Please allow 2-3 business days for your order to be packed up with loads of love and intention and on its way to you. You will receive an email with tracking details once your order has shipped.
Orders ship via USPS or UPS, depending on package size, weight, and destination. Shipping is free for U.S. orders $150 and above. All other orders ship at a flat rate of $10. We also offer USPS Priority Mail Express for $60.
We currently offer shipping outside of the U.S. via USPS, UPS, or DHL. Shipping rates vary based upon destination, package weight + dimensions, and shipping speed.
Please note that customs fees, duties, and additional fees may be charged by your local post office and/or government. Unfortunately, we cannot predict these specific charges, and we are not responsible for any charges that may be enforced upon your package once it has left the U.S. Any package that is refused/sent back to us for non-payment of customs fees or for any other reason by customs of the destination country will not be accepted for return or refund.
Occasionally packages may be delayed due to a routing/sorting mistake or weather conditions. Please allow three weeks for delivery of your package within the US (we've found that even if there has been no update in the system, these packages tend to show up within three weeks). For international orders, please allow 45 days from the day of shipment for the delivery of your package.
If the package has not shown up within three weeks (or after 45 days from shipment for international orders), please reach out to us at email@example.com and we can arrange for a replacement to be sent.
If a package sent via UPS or DHL appears to be lost, please contact the private carrier's office in your country to help locate your package.
If your order arrives damaged or defective, please reach out to firstname.lastname@example.org and we will happily work with you to rectify the issue.
Because of the handmade, intentional, and unique nature of the products we carry, as well as our own commitment to reduce waste, we do not accept returns at this time. We are happy to include samples of creations you'd like to try with your order - please leave us a note upon checkout letting us know what you'd like to sample. You may also visit our Free Samples page to select a free deluxe sample with your purchase.